The ARTS form gives students a quick overview of classes taken and requirements fulfilled.
| Who can use this service: | Students and faculty. |
|---|---|
| Benefits: | Quick overview of classes taken and requirements fulfilled. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| User Assistance: | IT Help Desk at 864-0200, or question@ku.edu |
| How to Access: | Any student can print their own individual ARTS form using their KU Online ID. Faculty and staff who need access to ARTS information can request that online at ARTS Access. |
| Cost of Service: | Free |
| More Information: | More information is available at ARTS Information. |
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The BudigOne Digital Workspace supports KU faculty and graduate students in the development of digital projects for teaching and research. It is a collaborative effort between Instructional Development and Support (IDS) and Scholar Services, a program of Information Services.
| Who can use this service: | Faculty, staff, and graduate students. | ||
|---|---|---|---|
| Benefits: | Through this workspace, users are offered specialized instruction, staff expertise and access to equipment necessary for creating and editing digital images, sound, video, and text. Digital content created in BudigOne can be integrated into appropriate web, course-delivery, and digital library systems, stored in appropriate repositories and preserved for use over long periods of time. | ||
| Service Availability: | Hours are Monday 8 AM to 5 PM, by appointment. | ||
| Service Location: | Room 1, Budig Hall | ||
| How to Access: | For further information or to schedule an appointment, email: | Cost of Service: | Free |
| More Information: | http://kudiglib.ku.edu/budig/index.shtml |
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ResNet offers expanded basic cable TV to students living in campus housing.
| Who can use this service: | Students who live in campus housing. |
|---|---|
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | All student housing locations, including Residence Halls, Scholarship Halls, and Apartments. |
| How to Access: | ResNet at 785-812-0000 or email to resnet@ku.edu. |
| Cost of Service: | Included in the Student Housing Contract. |
Networking and Telecommunications Services (NTS) provides cable television (CATV) service to the University community via the campus-wide broadband system. Programming includes educational, informational and entertainment channels and broadcasts.
| Who can use this service: | All Faculty and Staff |
|---|---|
| Benefits: | Many departments, colleges, and offices have devices connected to Campus Cable TV for educational and informational purposes. There are also televisions in publicly accessible areas across campus for entertainment use. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | At your campus location. |
| User Assistance: | Please call 864-8080 |
| How to Access: | To order or change your cable TV service, go to an Order/Change Services. |
| Cost of Service: | See Rates |
| More Information: | Video Services |
LAN Support Services will maintain and enhance employee productivity by providing standardized, yet personalized desktop configurations which include system utilities and campus services that allow your workstation to perform seamlessly. If problems do occur, LSS will provide troubleshooting and issue resolution on desktop/laptop hardware and software. LSS provides onsite and/or emergency remote desktop support 24x7x365 and serves as your Department Technical Liaison.
| Who can use this service: | Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
|---|---|
| Benefits: | Standard and secure desktop environments systems. |
| Service Availability: | Onsite desktop support from 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: | In your office. |
| User Assistance: | LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: | Contact LAN Support Services at 864-0400 or lsshelp@ku.edu to schedule an appointment for consultation. |
| Cost of Service: | $36.00 per month per standard workstation |
| Requirements: | The user Department is responsible for purchasing and tracking software licenses and for all desktop hardware costs. |
| Applicable Policies: | Password (Word Document). |
| More Information: | LSS Services |
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LAN Support Services will provide data storage and backup services to meet departmental data storage needs. This service includes user rights management, remote access, and the ability to share data and collaborate across departments. This service is included with the LAN Support Services Desktop Support Package. It may also be purchased separately.
| Who can use this service: | Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
|---|---|
| Benefits: | Security of mission critical data. Rapid storage expansion capabilities to meet future storage needs. |
| Service Availability: | From 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: | N/A. |
| User Assistance: | LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: | Contact Customer Service Manager of LAN Support Services at 864-0400 and schedule an appointment for consultation |
| Cost of Service: | $6.45 per user per month. This includes .25 GB of storage. Additional storage at $5 per GB per month. |
| Requirements: | If the user Department has not purchased the Desktop Support Package, the Department is required to provide Novell client licenses for each user machine that will access the data storage, and install the LAN Support Services configuration of this client. The purchase of Novell client licenses is coordinated through the Information Services Licensing Administrator annually. The current price for a Novell Client license is about $15. |
| Applicable Policies: | Password (Word Document) |
| More Information: | LSS Services |
| Who can use this service: | Open to the public |
|---|---|
| Benefits: | Hardware, software, and expertise to assist with data location, analysis, and visualization. |
| Service Availability: | Regular hours are: Monday-Thursday 9 am - 8 pm Friday 9 am - 5 pm Saturday-Sunday 1 pm - 5 pm |
| Service Location: | Room 105 Anschutz Library |
| User Assistance: | Stop by during open hours or contact us to schedule a time to get help with a project. Staff include: Jeff Bullington (numeric, government information), Rhonda Houser(GIS, spatial data), and Mickey Waxman (statistical data). data@ku.edu |
| More Information: | http://www.lib.ku.edu/gis/ |
LSS will provide Microsoft Windows and Sophos antivirus updates, patches for standard applications and security updates to workstations on an ongoing basis. APM also includes access to the LSS imaging servers and the images created with KU IT security requirements applied. This allows staff in other areas to build on this image to create custom images for their own use.
| Who can use this service: | Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
|---|---|
| Benefits: | Standard and secure desktop environments systems. |
| Service Availability: | Support from 8:00 a.m. - 5:00 p.m. Monday - Friday |
| Service Location: | In your office. |
| User Assistance: | LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: | Contact LAN Support Services at 864-0400 or lsshelp@ku.edu to schedule an appointment for consultation. |
| Cost of Service: | $5.80per month per standard workstation plus annual renewal of Novell licensing. |
| Requirements: | The user Department is responsible for purchasing and tracking software licenses and for all desktop hardware costs. |
| Applicable Policies: | Password (Word Document). |
| More Information: | LSS Services |
LAN Support Services will maintain and enhance employee productivity by providing standardized, yet personalized desktop configurations which include system utilities and campus services that allow your workstation to perform seamlessly. If problems do occur, LSS will provide troubleshooting and issue resolution on desktop/laptop hardware and software. LSS provides onsite and/or emergency remote desktop support 24x7x365 and serves as your Department Technical Liaison.
| Who can use this service: | Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
|---|---|
| Benefits: | Standard and secure desktop environments systems. |
| Service Availability: | Onsite desktop support from 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: | In your office. |
| User Assistance: | LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: | Contact LAN Support Services at 864-0400 or lsshelp@ku.edu to schedule an appointment for consultation. |
| Cost of Service: | $36.00 per month per standard workstation |
| Requirements: | The user Department is responsible for purchasing and tracking software licenses and for all desktop hardware costs. |
| Applicable Policies: | Password (Word Document). |
| More Information: | LSS Services |
| Who can use this service: | Available to KU faculty and staff. Students may use this service provided they have a faculty or departmental sponsor for their publications. |
|---|---|
| Benefits: | These services are intended to enable online publishing for campus publications, and help make their content available in a manner that promotes increased visibility and access, and ensures long-term stewardship of the materials. We support a variety of software platforms to publish content in different formats, and can assist with moving traditional journal and monograph content to an online environment, as well as with publishing "born-digital" scholarship designed specifically for online publication. We also offer tools to help manage and streamline the production and editorial work involved in producing scholarly journals. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Cost of Service: | There is no cost to access publications. There may be fees for initial set-up. Contact us for more information. |
| Requirements: | Unless otherwise noted, US copyright laws apply to all publications. |
| More Information: | For more information, contact Brian Rosenblum. |
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Information Technology Security Office (ITSO) offers firewall management and/or design for the University community to ensure firewalls are deployed according to industry standards and best practices. We will work with your existing infrastructure or recommend replacements for your existing firewall infrastructure with advanced technologies that are visible or invisible to the hosts on the network.
| Who can use this service: | Technical Liaisions, department chairs and unit directors. |
|---|---|
| Benefits: | Allows you to designate who and how your systems can be accessed. Will protect confidentiality, integrity and availability of department assets. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | N/A. |
| User Assistance: | Information Technology Security Office at 864-9003. |
| How to Access: | Contact Information Technology Security Office at 864-9003 to schedule an appointment to discuss your unit needs. |
| Cost of Service: | $7,000 for initial purchase of hardware, installation, and configuration
$750.00 a year maintenance |
| Requirements: | Networking switches should be capable of supporting VLAN which can be verified through Networking & Telecommunication Services. |
| Applicable Policies: | Firewall, security and confidential data. |
| More Information: | Firewall Management |
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| Who can use this service: | open to the public |
|---|---|
| Benefits: | See http://www.lib.ku.edu/gis/training.shtml for a full list of services offered. |
| Service Availability: | Regular Hours Monday-Thursday 9 am - 8 pm Friday 9 am - 5 pm Saturday-Sunday 1 pm - 5 pm |
| Service Location: | Room 105, Anschutz Library |
| Cost of Service: | Most services provided at no cost. Digitization services provided at $3 per scan for KU faculty, staff, and students, and $5 for the public. |
| More Information: | http://www.lib.ku.edu/gis/ |
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IT ResNet is the Information Technology department that provides the cable TV, phone and Internet connections in KU residential housing. IT ResNet Computer Consultants (RCCs) are located in room 209 of the Burge Union. They can help students with computer registration on the ResNet network, assist with Internet, cable TV, or phone service issues in the residence halls, and provide support for Sophos antivirus on computers in KU residential housing.
| Who can use this service: | Any student who lives in KU residential housing |
|---|---|
| Benefits: | Cable TV, phone, and Internet service |
| Service Availability: | 24/7, except for scheduled system maintenance |
| Service Location: | The Burge Union, room 209 |
| User Assistance: | Options include:
|
| How to Access: | IT ResNet |
| Cost of Service: | All residences except Stouffer Place:
|
| Requirements: | For Internet Access using Macintosh OS or Windows 2000, XP, or Vista you will need:
|
| Applicable Policies: | |
| More Information: |
| Who can use this service: | Many image collections are publicly accessible. Licensed image collections are available for use by KU faculty, staff, and students. |
|---|---|
| Service Availability: | 24x7, except for scheduled system maintenance |
| User Assistance: | Contact Ask a Librarian |
| How to Access: | Visit the Image Gateway. |
| Applicable Policies: | Refer to the Terms of Use statement for the specific image collection. For licensed collections, see also the Terms and Conditions statement. |
ResNet offers data services for students living in campus housing facilities.
| Who can use this service: | Students who live in campus housing. |
|---|---|
| Benefits: | Continuous access to the internet as well as local KU services. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | All student housing locations, including Residence Halls, Scholarship Halls, and Apartments. |
| User Assistance: | ResNet at 785-812-0000 or email to resnet@ku.edu. |
| Cost of Service: | $83.25 / semester; For Stouffer Place residents: $18.50 / month; see ResNet Network Connection Rates. |
| Applicable Policies: | All terminal equipment accessing the KU network are required to register through the ResNet RINGS application. |
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| Who can use this service: | Anyone may access KU ScholarWorks. KU faculty and staff may submit items. Student work may be contributed through a KU faculty sponsor. |
|---|---|
| Benefits: | Increased access to and preservation of the products of your research |
| Service Availability: | 24x7, except for scheduled system maintenance |
| User Assistance: | Contact KUScholarWorks@ku.edu |
| Cost of Service: | Service provided at no cost to users. |
| More Information: | Read About KU ScholarWorks for more information. |
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LAN Support Services (LSS) is a unit within Information Technology, a division of the University of Kansas Information Services. LSS provides server administration and a variety of distributed computing services to University departments. LSS also provides technical consulting and staffing services to support departmental technical staff and ensure consistent technical assistance for University end users.
| Who can use this service: | Departments or research units may purchase this service for workstations used by staff, faculty and students employed by them. |
|---|---|
| Benefits: | Standard and secure desktop environments systems. |
| Service Availability: | Onsite desktop support from 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: | In your office. |
| User Assistance: | Contact LSS at 864-0400 between 8:00 a.m. and 5:00 p.m., Monday through Friday, and by pager on weekends and after hours. Send email to lsshelp@ku.edu |
| How to Access: | Contact the Customer Service Manager of LSS at 864-0400 and schedule an appointment for consultation. |
| Cost of Service: | $36.00 per month per standard workstation |
| Requirements: | The user Department is responsible for purchasing and tracking software licenses and for all desktop hardware costs. |
| Applicable Policies: | Password Policy (Word Document) |
The Public Computer Support unit offers basic lab management and support for departmentally owned computer labs. This service includes creation of an image to enable quick restoration of machines, authenticated access if appropriate (users log in to access machines), automatic updates for operating systems and anti-virus programs, and general maintenance.
| Who can use this service: | Departments that maintain their own local computer labs. |
|---|---|
| Benefits: | Maintenance, updates and technical support for lab computers. |
| Service Availability: | Onsite support from 8:00 a.m. - 5:00 p.m. Monday - Friday. |
| Service Location: | Your department. |
| User Assistance: | IT Help Desk at 864-0200. |
| How to Access: | Contact Rose Winters at 864-0455 or rose@ku.edu to discuss details and/or schedule an appointment. |
| Cost of Service: |
|
| Requirements: | The department is responsible for the following
|
Web catalog of print (books, journals, documents, newspaper), audio/visual, and online (databases, e-journals, e-books) resources held by KU Libraries, Law Libraries, Medical Libraries, Learning Resource Center, and other KU libraries.
| Who can use this service: | The catalog is accessible to anyone with an internet connection from the KU Libraries web site. It can be used within KU Libraries facilities at express workstations without a KU Online ID or at other library workstations with a KU online ID and password. A valid KU card, KU Library Borrower Card, or KU Library Proxy Card is required to check out materials. |
|---|---|
| Benefits: | The catalog includes over four million descriptive entries for books, journals, periodicals, government information, newspapers, audio/visual materials, and digital collections, available to the KU community and to others. In addition to locating materials, KU users can also request materials not owned, recall items checked out to others, view items checked out on a card, save searches, renew items, and view fines. For more information on using library materials and related services, KU users may review Requirements for Access to Library Services for KU users. Those not affiliated with KU should review Requirements for Access to Library Services for Non-KU users. |
| Service Availability: | The library catalog is available all hours except from 2 a.m. until 4 a.m. daily |
| Service Location: | Libraries homepage or catalog.lib.ku.edu |
| User Assistance: | Ask A Librarian |
| How to Access: | Libraries homepage [Catalog tab] |
| Cost of Service: | Use of the catalog for searching is free. |
| Requirements: | Browser and internet connection is required to search the library catalog. |
| Applicable Policies: | University of Kansas Libraries Access Policy. Summary Of Requirements For Access To Library Services For KU Users Summary Of Requirements For Access To Library Services For Non-KU Users |
Reserve library materials either on-site or online for student access. Articles on electronic reserve can be accessed by students anytime they need them.
| Who can use this service: | KU Faculty, Staff, Students and Authorized Affiliates |
|---|---|
| Benefits: | Provides organized access to course readings for students. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | Search Engine for Course Reserves |
| User Assistance: | Contacts for assistance with Course Reserves |
| How to Access: | Course Reserves |
| Cost of Service: | Free |
| Requirements: | Must be enrolled in course for E Reserves. Anyone can check out on-site reserves in a library. |
| Applicable Policies: | Course Reserves |
Alphabetic title and search access to over 55,000 electronic journals, almost all provided through KU Library subscriptions. The list of online electronic journals is is accessible to all authorized users from the Libraries homepage.
| Who can use this service: | KU Faculty, Staff, Students and Authorized Affiliates |
|---|---|
| Benefits: | Facilitates access to information resources available through the KU Libraries. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | Libraries homepage |
| User Assistance: | Ask A Librarian E-Journals Search Tips Find Articles by Citation E-Journals List of Publishers and Packages |
| How to Access: | Libraries homepage [E-Journals tab] |
| Cost of Service: | Free to authorized users |
| Requirements: | Must be a faculty or staff member, authorized affiliate, or enrolled as a student. For off-campus access, KU users must authenticate with the KU Online ID and Password. Non-KU users may access these e-journals within library facilities only, at a limited number of Express Workstations. Off-site access is not available for Non-KU users. The Library also provides access to a large number of open-access e-journals which are available to any user on-site or off-site and which do not require a KU online ID or password. |
| Applicable Policies: | Appropriate Use of Licensed Electronic Resources University of Kansas Libraries Access Policy Summary Of Requirements For Access To Library Services For KU Users Summary Of Requirements For Access To Library Services For Non-KU Users |
Request items that are not available from the KU Libraries or request copies of articles from print journals held in the KU Libraries.
| Who can use this service: | KU Faculty, Staff, Students and Authorized Affiliates |
|---|---|
| Benefits: | Facilitates access to information not available in the KU Libraries. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | WebRetrieve: Document Delivery and Interlibrary Loan |
| User Assistance: | Information about Interlibrary Loan |
| How to Access: | WebRetrieve: Document Delivery and Interlibrary Loan |
| Cost of Service: | Free |
| Requirements: | Must be a faculty or staff member, authorized affiliate, or enrolled as a student. |
| Applicable Policies: | Requesting materials from the KU Libraries |
Alphabetic, broad subject, and search access to over 250 citation and full-text databases, almost all provided through KU Library subscriptions. The list of online databases is accessible to all authorized users from the Libraries homepage.
| Who can use this service: | KU Faculty, Staff, Students and Authorized Affiliates |
|---|---|
| Benefits: | Facilitates access to information resources available through the KU Libraries. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | Libraries homepage |
| User Assistance: | Articles & Databases Ask A Librarian |
| How to Access: | Libraries homepage [Articles & Databases tab] |
| Cost of Service: | Free to authorized users |
| Requirements: | Must be a faculty or staff member, authorized affiliate, or enrolled as a student. For off-campus access, KU users must authenticate with the KU Online ID and password. Non-KU users may access these databases within library facilities only, at a limited number of Express Workstations. Off-site access is not available for Non-KU users. |
| Applicable Policies: | Appropriate Use of Licensed Electronic Resources University of Kansas Libraries Access Policy Summary Of Requirements For Access To Library Services For KU Users Summary Of Requirements For Access To Library Services For Non-KU Users |
Eligible KU borrowers may request that books, videos, and other items located in one KU Library be delivered for pickup at another KU Library.
| Who can use this service: | KU Faculty, Staff, Students and Authorized Affiliates |
|---|---|
| Benefits: | Saves customers time by having library staff do the paging and have items ready for check-out at the Service desk of the customers` choice. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | KU Library Catalog "Recalls and Requests" |
| User Assistance: | (785) 864 - 3964 or illlend@ku.edu |
| How to Access: | Information about Retrieve from Shelf |
| Cost of Service: | Free |
| Requirements: | Must be a member of KU Faculty, Staff, Authorized Affiliates, or an enrolled student. |
| Applicable Policies: | Information about Retrieve from Shelf |
Eligible KU Lawrence campus faculty/staff may request that books, videos, and other items located in one KU Library be delivered to their office wherever Campus Mail delivers.
| Who can use this service: | KU Faculty, Staff, Students and Authorized Affiliates |
|---|---|
| Benefits: | Helps KU Lawrence faculty/staff with delivery direct to their department. |
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | KU Library Catalog "Recalls and Requests" |
| User Assistance: | (785) 864 - 3964 or illlend@ku.edu |
| How to Access: | Information about TripSaver |
| Cost of Service: | Free |
| Requirements: | Must be member of KU Faculty, Staff, Authorized Affiliates, or an enrolled student. |
| Applicable Policies: | Information about TripSaver |
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LAN Support Services provides managed access to printing resources and support for networked printers.
| Who can use this service: | Departments or research units may purchase this service for networked printers used by staff, faculty and students employed by them. |
|---|---|
| Benefits: | Shared and cost effective access to department or University printing resources. |
| Service Availability: | From 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: | N/A. |
| User Assistance: | LAN Support Services at 864-0400 between 8 a.m. to 5 p.m. and pager after office hours. Email:lsshelp@ku.edu |
| How to Access: | Contact Customer Service Manager of LAN Support Services at 864-0400 and schedule an appointment for consultation. |
| Cost of Service: | $22.70 per month per networked printer. |
| Requirements: | If printer use requires authentication, then the department is required to provide Novell client licenses for each machine that will access the printer, and install the LSS configuration of this client. |
| Applicable Policies: | Password (Word Document). |
| More Information: | LSS Services |
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| Who can use this service: | Available to the public |
|---|---|
| Service Location: | Room 105, Anschutz Library |
| Cost of Service: | $3 per scan for KU faculty, staff, and students; $5 per scan for members of the public. |
| Applicable Policies: | We cannot scan copyrighted material. |
Information Technology Security Office (ITSO) offers security assessments for the assets (workstations, servers and other devices) in your department. This assessment includes identifying and documenting risks and vulnerabilities to your assets. This assessment will help your department comply with the stringent security guidelines required in grant environments, and in federal regulations such as HIPAA, FERPA, and GLBA.
| Who can use this service: | Technical liaisons, Department chairs and unit Directors. |
|---|---|
| Benefits: | |
| Service Availability: | Monday-Friday, 8:00 - 5:00. |
| Service Location: | Your department. |
| User Assistance: | Information Technology Security Office at 864-9003. |
| How to Access: | Contact Information Technology Security Office at 864-9003 to schedule an appointment to discuss your unit needs. |
| Cost of Service: | Free |
| Applicable Policies: | Security |
| More Information: | Security Assessments |
The Information Technology Security Office (ITSO) offers security consulting that provides strategies and/or methods for securing the assets in your environment (workstations, servers, and other devices). Security consulting follows an initial security assessment, which is also provided by ITSO.
| Who can use this service: | Technical liaisons, Department chairs and unit Directors. |
|---|---|
| Benefits: | Provides details about how to protect your departmental assets (workstations, servers and other devices) from unauthorized access. |
| Service Availability: | Monday-Friday, 8:00 - 5:00. |
| Service Location: | Your department. |
| User Assistance: | Information Technology Security Office at 864-9003. |
| How to Access: | Contact Information Technology Security Office at 864-9003 to schedule an appointment to discuss your unit needs. |
| Cost of Service: | Free |
| Applicable Policies: | Security |
| More Information: | Security Consulting |
KU campus departments can choose to locate their servers in the Computer Center machine room. Services provided include twenty-four hour system monitoring, maintenance manager services, controlled power and AC environment, a secure facility, backup, restore and offsite vaulting services, and problem management.
| Who can use this service: | Department or research unit. |
|---|---|
| Benefits: | Secure location, 24x7 monitoring, daily backups. |
| Service Availability: | Monitored 24 x 7 except during published holidays. |
| Service Location: | Computer Center machine room. |
| User Assistance: | Operations Command Center, 864-0110. |
| How to Access: | Contact the Operations Manager at 864-0110 to schedule an appointment. |
| Requirements: | Department or unit owned rack mountable server that must pass a security review by the IT Security Office, and completion of facilities support documentation. |
| Applicable Policies: | Security, Computer Center access policy. |
LSS will help plan, deploy, and manage key operational aspects of your department?s server, operating system software, and network access to a defined scope of business applications. LSS will ensure compliance and integration with required existing and planned technology platforms, and will ensure the physical security and electronic access security of the assets within the hosted environment.
| Who can use this service: | Departments or research units may purchase this service for servers housed in the Computer Center. |
|---|---|
| Benefits: | Standard and secure server environments systems. |
| Service Availability: | Server support from 8:00 a.m. - 5:00 p.m. Monday - Friday, and emergency remote support 24x7. |
| Service Location: | Computing Services Facility |
| User Assistance: | LAN Support Services at 864-0400 between 8 a.m. to 5 p.m.and pager after office hours. Email: lsshelp@ku.edu. |
| How to Access: | Contact Customer Service Manager of LAN Support Services at 864-0400 and schedule an appointment for consultation. |
| Cost of Service: | $278.00 per month per standard server |
| Requirements: | The user Department is responsible for purchasing and tracking software licenses and for all server hardware costs. |
| Applicable Policies: | Password (Word Document). |
| More Information: | LSS Services |
| Who can use this service: | KU faculty, staff, students, and affiliates |
|---|---|
| Benefits: | Professional assistance with research and questionnaire design, statistical analysis strategies, and understanding appropriate statistical tests. The GIS and Data Lab offers specialized statistical software, including SPSS, SAS, Mplus, LISREL, NVIVO, and others. |
| Service Availability: | Available Monday - Friday during regular business hours (8 am to 5 pm), and by appointment. |
| Service Location: | GIS and Data Lab, room 105 Anschutz Library |
| Cost of Service: | provided at no cost to KU faculty, staff, students, and affiliates |
| More Information: | Contact Mickey Waxman or GIS and Data Services. |
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ReNet offers telephone voice service for students living in campus housing.
| Who can use this service: | Students who live in campus housing. |
|---|---|
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | All Student housing locations, including Residence Halls, Scholarship Halls, and Apartments. |
| User Assistance: | ResNet at 785-812-0000 or email to resnet@ku.edu. |
| Cost of Service: | Included in the Student Housing Contract. |
| More Information: | Voice service |
KU offers voice service to staff and faculty that include analog and digital telephone service, automated KU directory assistance, conference calling, voice messaging and caller ID for digital lines.
| Who can use this service: | Faculty and staff |
|---|---|
| Service Availability: | 24x7, except for scheduled system maintenance |
| Service Location: | Your department. |
| User Assistance: | Networking & Telecommunication Services at 785-864-9300 or email to ntscs@ku.edu. |
| How to Access: | If you would like to order voice service, submit an online work order request form. |
| Cost of Service: |
